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WhatsApp Launches New AI Tools for Businesses

Meta’s WhatsApp app has announced the launch of AI tools to help businesses. 

KEY FACTS 

  • Meta launches its first targeted ad program for businesses on WhatsApp. 
  • CEO Mark Zuckerberg announced the new tools in a video that was shown during a conference in Brazil.
  • The innovation marks a change for WhatsApp, the encrypted messaging service that excels in the privacy of communication between users and avoids the use of targeted advertising tools that are part of other Meta products such as Facebook and Instagram.
  • During the conference, Meta also unveiled a new AI chatbot that answers business inquiries directly in chat. The chatbot will help users with common queries, such as finding catalogues or consulting about opening hours.
  • With the innovation, Meta aims to monetize its popular chat service. 
  • The social network has been rolling out in-app commerce and payment features for several years, including “business messaging” options that companies can use to serve customers and send promotional materials to people who have shared their phone numbers with them.
  • New AI tools will analyze behaviour on Facebook and Instagram to send targeted messages to those users who would receive them, provided customers use the same phone number on their accounts.

THE BIG NUMBER

Approximately $22 billion. This is the amount for which the WhatsApp app was acquired by Meta in 2014. Globally, the app has over 2 billion users and is Meta’s largest app in that regard. However, despite the service’s popularity, WhatsApp has so far contributed only a small fraction of Meta’s total revenue.

Cloudflare Redefines Data Access With Default AI Crawler Blocking

Cloudflare, the renowned content delivery network, is set to transform the landscape of digital content access by instituting default measures to block AI crawlers from scraping websites without explicit permission or compensation. This significant move is poised to reshape the way artificial intelligence models are trained and could drive new revenue streams for content creators.

Empowering Publishers And Reinforcing Internet Integrity

Beginning Tuesday, every new web domain signing up with Cloudflare will be prompted to define its stance on AI crawlers. This default setting grants publishers the authority to restrict unauthorized data scraping and even monetize access through a “pay per crawl” model. As businesses increasingly rely on digital platforms to deliver content seamlessly, Cloudflare’s initiative underscores the growing need to balance technological innovation with content ownership rights.

Understanding The Role Of AI Crawlers

AI crawlers are automated tools that aggregate vast amounts of online data—texts, articles, images—to refine and train large language models developed by industry leaders such as OpenAI and Google. Historically, these models have leveraged content without directing traffic to the original sources, a practice that may inadvertently diminish revenue streams for publishers traditionally buoyed by organic web visits and advertising.

A Strategic Shift With Long-Term Implications

Matthew Prince, co-founder and CEO of Cloudflare, stated that the initiative is about restoring power to content creators while maintaining an environment conducive to continued innovation in AI development. This move reflects a broader industry trend, where digital platforms are increasingly scrutinized for how they balance technological progress with fair compensation for creators.

Industry Reactions And Future Outlook

While Cloudflare’s announcement has been met with praise from some quarters, several experts caution that the long-term effects on AI training capabilities remain to be seen. Critics argue that restricting data streams might hinder the evolution of AI or delay the refinement of its underlying algorithms. Nevertheless, the strategic decision to integrate such safeguards directly into Cloudflare’s default settings marks a pivotal moment in the ongoing debate over data ownership and digital rights.

As the digital economy continues to evolve, industry stakeholders will be closely monitoring how these measures influence both the operational dynamics of AI technology and the broader ecosystem of content monetization.

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