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U.S. Retailers Leverage AI Surge For Superior Engagement And Revenue Growth

Rising AI Traffic Redefines Online Retail

Adobe data indicates a sharp increase in AI-generated traffic to retail websites in the United States. As of March, such traffic rose by 269% year-on-year, while the holiday period recorded a 693% increase. Early 2026 figures show continued momentum, with AI-driven visits up 393% compared to the previous year. The data points to a shift in how consumers discover and interact with online stores.

Enhanced Conversion And Consumer Engagement

Adobe’s analysis, based on Adobe Analytics data tracking over one trillion visits and a survey of more than 5,000 U.S. consumers, shows stronger performance from AI-driven traffic. In March 2026, conversion rates from AI visits were 42% higher than traditional traffic. This marks a reversal from March 2025, when AI traffic underperformed by 38%. Users arriving through AI channels also show higher engagement. On average, they spend 48% more time on websites, view 13% more pages per session, and demonstrate a 12% higher engagement rate.

Driving Revenue Through Intelligent Interaction

Revenue metrics reflect a similar trend. Revenue per visit from AI-driven traffic increased by 37% compared to non-AI traffic, reversing a previous gap where traditional visits generated higher value. Improved performance is linked to more accurate product discovery, personalized recommendations, and targeted pricing. According to the survey, 39% of respondents already use AI tools when shopping, while 85% report a positive impact on their experience.

Optimizing Content For AI Accessibility

Despite the growth, gaps remain in website readiness. Around 25% of homepage content and 34% of product pages are not optimized for large language models. As AI tools increasingly act as entry points to online shopping, content structure and accessibility are becoming more relevant for visibility and performance.

Looking Ahead: Strategic Imperatives For U.S. Retailers

Retailers are adapting strategies to account for AI-driven traffic and changing consumer behavior. Optimizing websites for AI interaction is becoming a key priority. Improved accessibility and alignment with AI systems can support higher engagement, stronger conversion rates, and sustained revenue growth in a competitive digital environment.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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