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Transforming Public Sector Work Models: Embracing Remote Flexibility

Strategic Rollout Of Remote Work

Civil servants in the public sector are set to experience a measured shift toward remote work, as a recent Cabinet decision approves up to 20 off-site workdays for the year 2026. This move, marking the inaugural phase of a gradual transition, is designed to ensure both employee adaptability and uninterrupted public service delivery. Officials have underscored that the possibility of expanding the remote work framework in subsequent years will be contingent on its performance, with employee productivity and service outcomes serving as key evaluative metrics.

Legislative Milestones And Implementation Timeline

The new legal framework, formalized by the Council of Ministers, is scheduled to take effect on April 2, 2026. Following its publication in the Official Gazette, the law establishes that the Cabinet will determine the maximum remote work days on an annual basis. Notably, after an amendment aimed at capping home-based work at four days per month was ratified, the legislation was re-passed in early December to meet statutory requirements. With the approved 20 days equating to less than two days per month, authorities have arranged ample time for comprehensive staff training and the development of necessary IT infrastructure.

Operational Guidelines And Managerial Discretion

Under the new provisions, a department head will hold the discretion to permit remote work based on service demands and task suitability. Employees must meet specific prerequisites, including possessing a work-issued laptop and secure internet access to official systems, to qualify for remote working conditions. While the default location remains an employee’s home, alternative venues can be approved provided the performance of official duties remains unimpeded. It is important to note, however, that personnel operating on a shift system are excluded from this program.

Expanding The Flexible Work Framework

This initiative is part of a broader effort to introduce flexible work arrangements across the public sector. Recent adjustments have already extended permissible working hours, allowing public servants to begin their day between 7:00 am and 9:00 am and conclude between 2:30 pm and 4:30 pm. Future clarifications on reduced working hours, which could see eligible employees cutting two hours from their daily schedule, are anticipated to further enhance work–life balance. Eligibility for these arrangements extends to parents, caregivers, and individuals with significant health challenges, reinforcing the government’s commitment to a more sustainable and productive work environment.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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