Breaking news

Tourism Boom: Cyprus Reaps €3.2 Billion In 2024

As Cyprus welcomes 2025, the island is reflecting on a successful year in tourism. According to the state statistical service, December 2024 marked a remarkable 17% increase in year-on-year tourism revenue, bringing in €86.9 million. This rise is a part of a larger trend, as total earnings for the year leaped to €3.2 billion, a 7.3% boost from 2023.

The data, rigorously compiled from traveller surveys, shows a promising uptick in tourism activities. Visitors, on average, spent €653.27 each in December 2024, an 8.7% rise compared to the previous year. This trend is further emphasized by the strong spending patterns of tourists from the UK, Israel, and Poland.

Notably, British tourists dominated December arrivals, contributing 23.7% of all tourists and spending an average of €64.12 per day. Their counterparts from Israel, making up 17.4% of visitors, spent significantly more, averaging €162.55 daily. Polish travelers, accounting for 9.4% of arrivals, spent an average of €72.17 per day.

These figures highlight a robust tourism sector that plays a pivotal role in the island’s economic landscape. This growth in tourism aligns with broader economic trends in Cyprus, suggesting a promising outlook for the coming year.

Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

eCredo
Uol
The Future Forbes Realty Global Properties
Aretilaw firm

Become a Speaker

Become a Speaker

Become a Partner

Subscribe for our weekly newsletter