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Rapid Boost In European AI Adoption Highlights Cyprus’ Challenges

According to recent data from Eurostat, artificial intelligence adoption among European enterprises reached new heights in 2025. However, while the European Union continues to witness remarkable progress, Cyprus remains notably behind the continental average.

EU Growth Momentum

Across the bloc, approximately 20 percent of enterprises with at least 10 employees implemented AI technologies in 2025. This strong 6.5 percentage point increase from 13.5 percent in 2024 underscores the accelerating momentum among businesses in embracing digital tools to drive innovation and efficiency.

Cyprus’ Lagging Performance

Despite steady improvements over the past four years, Cyprus recorded an AI adoption rate of only 9.27 percent in 2025, significantly lower than the EU-27 average of 19.95 percent. This gap of more than 10 percentage points positions Cyprus just above countries like Greece, Bulgaria, Poland, Turkey (7.41 percent), and Romania, thereby highlighting a persistent challenge for Cypriot enterprises.

Historical Perspective And Comparative Analysis

In 2021, Cyprus’ AI adoption was a modest 2.59 percent, compared to an EU-27 average of 7.65 percent. Although by 2023 Cyprus had increased its rate to 4.67 percent—with the EU average at 8.06 percent—the disparity remained evident. By 2024, as the EU surged to 13.48 percent and Cyprus reached 7.90 percent, the performance gap widened further. In 2025, despite Cyprus more than tripling its 2021 rate, the divide continued to grow.

Country Leaders And Innovative Trends

The data reveals stark contrasts among EU nations. Leaders such as Denmark, Finland, and Sweden reported adoption rates of 42.0 percent, 37.8 percent, and 35.0 percent respectively. Meanwhile, nations like Romania (5.2 percent), Poland (8.4 percent), and Bulgaria (8.5 percent) trailed behind, with Cyprus falling just above these lower figures. Additionally, nearly all EU countries reported increases in AI usage, with Denmark, Finland, and Lithuania registering the most significant gains.

Key Applications Driving Adoption

The analysis further indicates that the most common application of AI was in analyzing written language, used by 11.8 percent of businesses. This was followed by generating multimedia content (9.5 percent), creating written or spoken language (8.8 percent), and converting spoken language into machine-readable formats (7.2 percent). Notably, the analysis of written language experienced the fastest growth compared to 2024, increasing by 4.9 percentage points.

This trend clearly demonstrates AI’s transition from a nascent technology to an integral component of business strategy across Europe, even as some markets like Cyprus continue to grapple with broader digital integration challenges.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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