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Microsoft Launches Agent 365: Transforming Enterprise AI Oversight

Microsoft (Microsoft) has unveiled Agent 365, a groundbreaking software solution designed to empower IT professionals with advanced control over the increasingly complex landscape of artificial intelligence agents within corporate environments. The tool marks a new era for enterprise AI governance and operational efficiency, and it will be showcased at Microsoft’s Ignite conference in San Francisco.

Enhanced Control And Visibility

Agent 365 offers administrators a comprehensive view of all deployed AI agents, including those developed externally and integrated through Microsoft’s Azure AI Foundry and Copilot Studio. IT specialists can provision, monitor, and manage agents much like traditional employee identities—ensuring that only approved systems operate within the corporate network. This approach not only bolsters security protocols but also quantifies the productivity gains by tracking how many work hours are saved each week.

Robust Features For Enterprise Efficiency

Key features of Agent 365 include approval workflows for new agents, activity monitoring, and real-time analytics to identify security threats. End users benefit from actionable insights into agent operations, while system administrators can promptly disable or restrict agents to mitigate potential risks. This level of control is critical as enterprises embrace AI-driven tools for tasks ranging from software development to digital marketing.

Industry Perspectives And Strategic Integrations

Judson Althoff, CEO of Microsoft’s commercial business, emphasized that provisioning AI agent identities should mirror the process used for new employees—a clear nod to the evolving identity management landscape. The tool reflects broader industry trends, following the rise of AI innovations such as OpenAI’s ChatGPT and initiatives by leading tech companies like Adobe, ServiceNow, and Workday. Prominent organizations, including EY, have recognized the benefits of a centralized AI agent catalog, with many poised to integrate Agent 365 to streamline operations further.

Looking Ahead: A Strategic Advantage For Enterprises

As security firms like Okta introduce complementary tools aimed at monitoring AI agent activity, the enterprise landscape is set to witness a paradigm shift in digital risk management and operational efficiency. Early adopters enrolled in Microsoft’s Frontier program can opt to experience Agent 365 firsthand, though pricing details remain under wraps.

Microsoft’s introduction of Agent 365 underscores the company’s commitment to providing innovative solutions that address the emerging complexities of AI integration in the corporate world, reinforcing its position as a leader in digital transformation.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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