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Luxury Industry Confronts Structural Shifts Amid Persistent Price Increases

The global luxury sector is poised for modest growth next year, with forecasted sales increases in the 3% to 5% range following a period of stagnation. However, years of relentless price hikes are now threatening long‑term expansion by alienating both aspirational buyers and even the ultra‑affluent, according to insights from Bain & Company.

Industry Growth And Regional Dynamics

Bain’s analysis indicates that the future uplift will be fueled by steady momentum in the United States, resilient local demand in Europe and Japan, and a gradual recovery of trends in China. This multifaceted growth, however, is shadowed by a troubling trend of pricing strategies that are distancing a broad customer base.

The Price Hike Challenge

Bain warns that the persistent price increases have not only priced out aspirational consumers but have also left high‐end clients feeling betrayed. Federica Levato, a partner at Bain, said, “You cannot target only the top customers. They are starting to feel betrayed by the industry’s escalating prices.” This sentiment comes as luxury brands attempt to rectify past missteps with new creative initiatives—an approach that Levato doubts will suffice if the underlying pricing issue remains unresolved.

The Impact On Customer Loyalty

The luxury customer base shrank from 400 million in 2022 to approximately 340 million in 2025, with forecasts predicting a further decline of 20 to 30 million clients. Even as big spenders now represent around 46-47% of the €358 billion personal luxury goods market, their spending has plateaued, indicating a broader consumer fatigue.

Navigating Excess Inventory

Another significant challenge for industry players is the mounting inventory. Stock-to-revenue ratios have increased by three to four percentage points compared to 2019. Levato suggests that luxury brands may need to leverage outlet channels and off‑price e‑commerce to clear excess product—a strategy complicated by concerns over brand image and strict EU sustainability regulations that prevent the destruction of unsold goods.

Future Forecast Amid Uncertainty

Geopolitical uncertainties, including fluctuating trade policies and economic questions in markets like China, add to the complexity of forecasting the industry’s trajectory. Notably, Kering CEO Luca de Meo has already signaled a need to reassess pricing and product strategies following years of aggressive increases. With luxury shares rallying—evidenced by the Stoxx Luxury 10 index, which recovered 19% from its April lows—the industry is at a critical juncture where rebalancing market appeal and sustainable growth remains paramount.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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