Inflation In Cyprus Drops To 0.6% In October, Reaching A Three-year Low

by THEFUTURE.TEAM

November 11, 2024

The annual inflation rate in Cyprus decreased to 0.6% in October, marking the lowest level recorded in over three years. This drop has largely been attributed to falling prices in petroleum products, which have had a significant impact on overall inflation.

Data released by the Statistical Service of Cyprus (CyStat) indicated that the Consumer Price Index (CPI) for October 2024 rose by 0.16 points, reaching 118.64 units, compared to 118.48 units in September. Over the first ten months of the year, from January to October 2024, the CPI showed a year-on-year increase of 1.8%.

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By economic category, the most substantial annual decrease was noted in petroleum products, which declined by 12.75%. On a month-to-month basis, agricultural products experienced the largest drop, registering a decrease of 2.17% compared to September.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

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Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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