Impressive Financial Growth: Eurobank Cyprus Reaches €214M Net Profit In 2024

by News Editor

March 10, 2025

Eurobank Cyprus concluded 2024 with a striking net profit of €214 million, demonstrating heightened profitability alongside robust capital adequacy. These results underscore the bank’s unwavering resilience and effective management throughout a challenging year. Their current figures highlight a strong commitment to entrepreneurship and economic development in Cyprus.

Significant Financial Metrics

The bank saw a noteworthy year-on-year profit increase of €14.6 million, or 7.3%, leading to €258.7 million in profit before taxes. The strategic control of operational expenses, along with boosted income, reduced the Cost-to-Income ratio to 16.8%, down from 17.7% in the previous year.

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Robust Capital And Loan Quality

The Capital Adequacy and Common Equity Tier 1 (CET1) ratios reached an impressive 37.4%, enhancing its stability beyond the mandatory regulatory requirements. Loans rose to €2.973 million, with a Loans-to-Deposits ratio at 32.2%, reflecting continued strength in its lending portfolio.

Meanwhile, the Non-Performing Exposures (NPE) ratio held steady at a commendable 2.3%, indicating robust credit management practices.

CEO Insights

Andreas Petsas, CEO of Eurobank Cyprus, hailed 2024 as a monumental year, lauding the bank’s growing role in advancing sustainable entrepreneurship and its steadfast dedication towards green transition. For more insights on the financial landscape in Cyprus, explore our analysis of Cyprus banks’ lending trends.

Looking ahead, Petsas emphasized the bank’s ongoing commitment to enhance client services and support both personal and business growth.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

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Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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