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Hoteliers Challenge British Tabloid Reports On Reduced Bookings in Cyprus

Recent claims by the British tabloid Daily Express about a significant drop in tourist bookings in Cyprus have been refuted by local hoteliers. The tabloid’s report, which describes a “crisis” potentially costing the sector £30 million, has been labelled as outdated by Philokypros Roussounides, Director General of the Cyprus Hotels Association (CHA). According to Roussounides, the article references data from several months ago and does not reflect current realities, such as the addition of new flights and stable tourist arrivals matching last year’s levels.

Chrysemili Psilogeni, General Manager of the Association of Cyprus Travel Agents (ACTA), acknowledged a decline in bookings earlier this year but noted that airport arrivals have recently increased. However, she pointed out that arrivals do not necessarily equate to hotel bookings, as tourists often opt for short-term rentals or stay in the island’s Turkish-occupied areas.

Resilience and Future Prospects

Roussounides emphasised the resilience of the tourism sector amid ongoing challenges, including geopolitical instability. He underscored the importance of continuing to invest in and strengthen the sector to maintain and improve current levels of tourist arrivals.

Meanwhile, Psilogeni highlighted the need to attract higher-quality tourism and extend the tourist season to enhance the sector’s sustainability. This approach aims to counterbalance any potential fluctuations in tourist numbers and expenditure due to external economic pressures.

Government and Industry Response

The Deputy Minister of Tourism, Kostas Koumis, had previously expressed optimism that tourism targets would be met based on data from the first four months of the year. His comments align with the industry’s cautious optimism, reflecting a broader confidence in Cyprus’s ability to weather short-term setbacks and continue its trajectory of tourism growth.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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