Google Cloud Drives Over $11 Billion in Revenue for the Tech Giant

by THEFUTURE.TEAM

October 31, 2024

Google’s cloud business achieved impressive growth in the third quarter, contributing over $11 billion to parent company Alphabet’s revenue, according to the latest financial report. The results surpassed market expectations, with annual profit increasing by over 30%.

Key Figures:

Cloud Revenue Growth: Alphabet reported $11.35 billion in revenue from its cloud division, up nearly 35% from last year’s $8.41 billion.
YouTube Ad Revenue: YouTube ads generated $8.92 billion in revenue, showing a small rise from $8.89 billion a year ago.
Earnings and Total Revenue: Earnings per share reached $2.12, exceeding the anticipated $1.85. Total revenue for the quarter was $88.27 billion, an increase from last year’s $86.30 billion.
Market Response: The company’s stock price rose by 6% following the earnings announcement, closing at $171.14 and approaching $181 in pre-market trading.

This quarter marks the fourth consecutive period of accelerating growth for Google Cloud, highlighting its increasing importance to Alphabet’s overall performance. Alphabet’s positive financial results arrive during a critical week for the tech sector, with earnings from Meta, Microsoft, Apple, and Amazon also on the horizon. However, Alphabet’s success is tempered by heightened regulatory scrutiny: U.S. regulators are investigating Google’s dominant 90% share of the internet search market, and the company faces pressure to open its app store to third-party competitors. A court ruling mandating these changes was recently delayed but may still take effect in the coming months.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

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Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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