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Executive Insights: Navigating AI’s Dual Role In Cybersecurity

AI: Catalyst For Growth And Source Of Risk

A recent survey by corporate insurer Axis Capital reveals a pronounced divide among top executives regarding the risks, rewards, and implications of emerging artificial intelligence technologies. As advancements in AI drive improvements in cybersecurity defense, they simultaneously arm cybercriminals with increasingly sophisticated tools, intensifying the threat landscape.

Contrasting Perspectives: CEOs And CISOs

In a detailed study involving 250 CEOs and chief information security officers (CISOs) from the U.S. and U.K., executives articulated divergent views on AI’s impact. While CEOs overwhelmingly perceive AI as a driver of productivity and competitive advantage, CISOs express concern over increased vulnerabilities, particularly in the context of potential data leaks. Only 19.5% of CEOs admitted to a lack of confidence in AI fortifying their cybersecurity measures, compared to 30% of CISOs, highlighting a critical gap in perception among board-level decision makers.

Adapting To Rapid Change

According to Axis Capital CEO Vincent Tizzio, AI introduces challenges that extend beyond conventional cybersecurity issues. In an interview with CNBC, he said the rapid evolution of AI requires constant reassessment of the tools and investments that underpin corporate security strategies. His comments underscore the importance of agile decision making at the highest levels of corporate governance.

Geographical Variations In Preparedness

The survey also found regional differences. About 85% of U.S. executives said they feel adequately prepared for AI-related threats, while 44% of U.K. executives reported the same. The gap suggests that while AI is viewed as a competitive asset in both markets, implementation and risk management practices vary significantly.

Heightened Investment In Cybersecurity

With ransomware attacks nearly doubling over the past two years, cybersecurity has become a top strategic priority. A total of 82% of respondents said they plan to increase cybersecurity budgets in the coming year, reflecting heightened concern over evolving AI-enabled threats.

In an environment where cybersecurity is central to executive decision making, the findings from Axis Capital’s survey highlight a clear challenge: organizations must balance the benefits of AI with its risks to protect critical systems while sustaining growth.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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