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European Parliament Restricts AI Tools Over Data Security Concerns

The European Parliament has decisively disabled built-in artificial intelligence features on lawmakers’ official devices to mitigate cybersecurity vulnerabilities and protect sensitive communications. This move underscores a cautious approach to data management in an era where digital privacy is paramount.

Cybersecurity Concerns Drive Policy Change

According to internal parliamentary communication, the IT division stated it cannot fully guarantee the secure handling of confidential information when systems interact with external AI servers. Limited visibility into how data may be shared or stored created significant uncertainty, leading officials to deactivate these features on official devices.

Data Privacy And Chatbot Implications

AI tools such as Anthropic’s Claude, Microsoft’s Copilot and OpenAI’s ChatGPT often rely on user-provided data to improve performance and train algorithms. This structure raises the possibility that sensitive or proprietary information could be exposed beyond intended recipients. Lawmakers’ decision mirrors broader institutional concerns about confidentiality and reflects ongoing discussions around cross-border data protection and digital security standards.

Addressing Dependencies On U.S. Technology

The move also comes amid a broader European Union debate over reliance on U.S. technology providers. Some policymakers have argued that recent European Commission proposals to relax certain data protection requirements for AI model training could disproportionately benefit large U.S. technology companies, adding complexity to already sensitive transatlantic technology relations.

The Future Of Data Governance

Recent actions, such as the issuance of hundreds of subpoenas by the U.S. Department of Homeland Security targeting companies such as Google, Meta, and Reddit, have further intensified scrutiny over data governance practices. These measures highlight the urgent need for robust international frameworks that reconcile national security imperatives with stringent data privacy standards.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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