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Eurobank Set To Solidify Control Of Hellenic Bank With Expanded Stake

Eurobank is poised to increase its stake in Hellenic Bank to an impressive 93.47%, following agreements to purchase additional shares from Demetra Holdings Plc and Logicom Services Limited.

In an official announcement, Eurobank detailed its agreements to acquire a 24.66% stake (101,794,409 shares) in Hellenic Bank for approximately €493 million, pricing each share at €4.843.

Breaking down the deal, Eurobank will purchase 88,064,705 shares (21.33%) from Demetra for roughly €426 million and 13,729,704 shares (3.33%) from Logicom for around €66 million.

The acquisition is contingent upon regulatory approvals and the consent of Demetra’s General Assembly. The transaction is expected to be completed no sooner than February 8, 2025, six months after the finalization of a mandatory tender offer. Until then, Demetra and Logicom will retain full legal and beneficial ownership of the shares, including associated rights.

Additionally, the agreed price of €4.843 per share will apply to transactions with the Cyprus Union of Bank Employees (ETYK), the Cyprus Bank Employees Welfare Fund, the Cyprus Bank Employees Health Fund, and the Financial Sector Provident Fund, as confirmed in a November 7 announcement.

Currently holding a 55.962% stake in Hellenic Bank, Eurobank’s acquisition will bring its total ownership to 93.47% once both the new transaction and ETYK-related deals are finalized.

In compliance with Cyprus’ Takeover Bids Law of 2007, Eurobank plans to initiate a tender offer for all remaining shares of Hellenic Bank at the same price (€4.843 per share). Upon securing over 90% of the bank’s share capital and voting rights, Eurobank intends to invoke its squeeze-out rights under Article 36 of the law, paving the way for the delisting of Hellenic Bank’s shares from the Cyprus Stock Exchange.

Furthermore, Eurobank revealed a separate agreement with Logicom to sell 8.58% of Demetra shares (17,152,353 shares), which Eurobank had previously acquired on November 8. This transaction, valued at approximately €27 million (€1.55 per share), awaits regulatory clearance before completion.

Following announcements by Demetra Holdings and Logicom, the Cyprus Stock Exchange suspended trading of their shares for the day to safeguard investor interests.

This strategic expansion signals Eurobank’s commitment to consolidating its position in the Cypriot banking sector while navigating regulatory processes and market dynamics.

Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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