Final Compromise Achieved After Protracted Negotiations

EU negotiators have reached an agreement on updated air passenger rights rules following months of discussions between member states and the European Parliament. The compromise largely preserves the existing compensation framework for flight delays and cancellations.

Maintained Compensation Framework With Clear Guidelines

Sources cited by Politico indicate that passengers will continue to be eligible for compensation after delays of three hours or more. Compensation remains set at €250 for flights up to 1,500 kilometres and €400 for flights between 1,500 and 3,500 kilometres. For flights exceeding 3,500 kilometres, passengers will receive €300 for delays of between three and four hours, rising to €600 for delays exceeding four hours or in cases of cancellation.

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Enhanced Passenger Notification Requirements

Airlines will be required to simplify the compensation process by providing passengers with a direct link to a dedicated claims form within 48 hours of the scheduled arrival time of a delayed or cancelled flight. Information must be delivered through a reliable communication channel, such as email, rather than relying solely on app notifications.

Carriers will also need to explain the reasons behind delays or cancellations, including cases where they invoke extraordinary circumstances that exempt them from compensation obligations. Once a claim is submitted, airlines will have 30 days to either pay compensation or provide a reasoned explanation for rejecting the request. Additional time may be granted for claims submitted in paper form.

New Regulations In Cabin Baggage Pricing Transparency

The agreement also addresses ticket pricing transparency. Under the proposed rules, airlines will be required to clearly display fares that include cabin baggage rather than only the cost of tickets covering small personal items stored under a seat. Passengers will still be able to choose lower-cost fares that exclude trolley-sized carry-on baggage.

Looking Ahead

Member state ambassadors are expected to review the proposal on Friday, according to the Cypriot presidency of the Council of the European Union. Approval by the relevant EU institutions would clear the way for final adoption of the revised passenger rights framework, with ratification expected by June 15.