Cyprus Leads EU GDP Growth With Highest Annual Increase In Q3 2024

by THEFUTURE.TEAM

November 15, 2024

In the third quarter of 2024, Cyprus achieved the highest annual GDP increase among EU member states, recording a notable 3.8% growth, along with the second-highest quarterly rise of 1.0%, according to Eurostat’s latest report.

Across the EU, seasonally adjusted GDP grew by 0.3% during the same period, with the eurozone experiencing a slightly higher quarterly increase of 0.4%. This compares to Q2 growth rates of 0.3% in the EU and 0.2% in the eurozone. Year-over-year, GDP rose by 1.0% in the EU and 0.9% in the eurozone, reflecting steady progress.

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For context, the U.S. reported a 0.7% GDP increase in Q3 2024, consistent with its Q2 performance. On an annual basis, the U.S. economy grew by 2.7%, a slight slowdown from 3.0% in the previous quarter.

Employment in the EU and eurozone also edged up, with quarterly increases of 0.1% and 0.2% respectively, and annual gains of 0.8% in the EU and 1.0% in the eurozone, signalling continued, if modest, job growth.

Cyprus’ exceptional GDP performance underscores its economic strength within the EU amid broader regional and global trends.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

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Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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