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Cyprus Joins Europe’s Strong Innovators In Research Ecosystem

Cyprus’s research and innovation landscape has grown significantly in recent years, elevating the country to a place among Europe’s “Strong Innovators,” announced Nicodemos Damianou, Cyprus’s Deputy Minister of Research, Innovation, and Digital Policy. This statement followed his meeting on Wednesday with the European Research Council (ERC) President, Professor Maria Leptin, at the Presidential Palace.

Education Minister Athena Michaelidou, Deputy Minister to the President Irene Piki, and Chief Scientist for Research, Innovation, and Technology Demetris Skourides were also present at the meeting. Discussions centred on bolstering Cyprus’s research and innovation infrastructure and optimising participation in Horizon Europe funding programs, with a particular focus on ERC initiatives. 

Deputy Minister Damianou underscored the progress of Cyprus’s research and innovation ecosystem, now recognized among Europe’s leading innovation hubs. He attributed this achievement to the “passion and dedication” of Cyprus’s researchers and innovators and affirmed the government’s commitment to fostering a supportive environment for continued growth in these fields. “Our research ecosystem has flourished over the last few years, achieving recognition as one of Europe’s Strong Innovators,” Damianou said, highlighting the government’s ongoing support.

Notably, Cyprus has secured 32 European Research Council grants, seven of which were awarded in just the past three years, reflecting the country’s advancement in research excellence.

Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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