Cyprus Banks Set To Ease Lending Criteria Amid Rising Credit Demand

by News Editor

March 7, 2025

The financial landscape in Cyprus is witnessing a pivotal shift as banks gear up to relax lending criteria for the first time since the global financial crisis of 2009. According to a Central Bank survey, there is an anticipated surge in credit demand as lending terms become more accommodating.

An Economic Revival?

With the service sector showing booming growth in 2024, the January 2025 Bank Lending Survey points towards a more lax approach in borrower assessments. This marks a significant change from the previously stringent conditions that have persisted since 2017 for household loans and even earlier for business loans.

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The fourth quarter of 2024 observed a decline in interest rates and reduced bank margins across various loan types. This trend aligns with banks’ perceptions of diminished risk within the economy, leading to competitive lending strategies particularly for business and mortgage loans.

Mixed Signals For Loan Applicants

Interestingly, while rejections of business loan applications fell—for both small-to-medium enterprises and large corporations—the rejection rate for household loans inched upwards, despite an overall easing of lending terms.

For past accolades in the banking sector, check out how the Bank of Cyprus was honored with JP Morgan’s Quality Recognition Award for its exceptional service.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

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Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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