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Cypriots Prefer Contactless Payments Amid Digital Shift

A recent study highlights a significant shift in Cypriots’ payment preferences, with a marked increase in contactless payments. This trend, driven by convenience and security, underscores the growing digitalisation of financial transactions in Cyprus.

Contactless payments have become the preferred method for many Cypriots, especially for everyday transactions like retail purchases and dining. The convenience of tapping a card or smartphone and the reduced physical contact, accelerated by the COVID-19 pandemic, are key factors.

Cypriot banks have facilitated this transition by upgrading payment infrastructure and promoting contactless benefits. Many now offer contactless-enabled cards as standard, and there has been a rise in contactless payment terminals across the island. Enhanced security features, such as encryption and tokenisation, reduce fraud risks, adding to their appeal.

Digital wallets and mobile payment solutions like Apple Pay and Google Pay have further driven adoption. These platforms allow quick, secure payments via smartphones, resonating with tech-savvy consumers.

This shift reflects broader trends in digitalisation and financial innovation in Cyprus. As consumers seek more convenient and efficient services, businesses offering contactless payment options are likely to see increased satisfaction and loyalty.

However, ensuring accessibility for all, including the elderly and less tech-savvy, is essential. Financial institutions and businesses must provide education and support to help all consumers benefit from digital payments.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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