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Cypriot Consumer Association Annual Evaluation Reveals Mixed Trends in Hospitality Sector

The annual evaluation conducted by the Cypriot Consumer Association highlights notable improvements in hospitality manners and overall cleanliness across food service centers, despite persistent operational issues such as inconsistent restroom maintenance and service delays. Utilizing the “mystery shopping” method over 200 visits across 41 outlets from May to September 2025, the assessment underscores both progress and areas in need of refinement.

Price Variability and Market Discrepancies

The study reveals significant price discrepancies among establishments. Basic items display wide cost ranges: while bottled water is priced between €1 and €4.50, soft drinks fluctuate from €1.50 to €5.00. Prices for beer peak at around €6.70, whereas a shared salad ranges from €3.50 to €15.00. Additionally, appetizers such as fries and platters show price variations from €3 up to €42, with specialty items like lamb rising dramatically to between €14 and €30. Such variations, dependent on location and establishment type, are reflective of broader industry trends where some restaurants opt to reduce portion size or compromise on ingredient quality in attempt to control costs.

Quality Concerns and Consumer Recommendations

Despite overall improvements in service etiquette and speed, evaluators reported ongoing challenges including limited staff training and the use of non-authentic or adulterated ingredients in some instances. Notably, the association observed a slight improvement in quality over previous years, yet cautioned that these issues could undermine consumer trust and the broader reputation of Cyprus’ tourism industry.

Path Forward for a Competitive Tourism Landscape

The report calls for enhanced collaboration between the Undersecretary of Tourism, industry associations, and consumer organizations to bolster employee training, maintain high standards of cleanliness, and enforce transparent pricing policies. The ultimate goal remains to elevate the visitor experience and strengthen the competitiveness of Cyprus’ hospitality sector in an increasingly dynamic market.

Starbucks Wins ‘Best Workplace / Employer Of Choice At The 18th IN Business Awards

Starbucks was recently awarded the ‘Best Workplace / Employer of Choice’ award at the 18th IN Business Awards in Greece — a recognition that reflects the company’s philosophy and its ongoing investment in its people.

This distinction confirms Starbucks’ commitment to creating a work environment defined by respect, collaboration, inclusivity, and equal opportunities for all. Starbucks consistently fosters a culture that encourages growth, authenticity, and participation since people are always at the center.

“At Starbucks, our success is rooted in our people. This recognition is a testament to our team’s dedication to nurturing a space where everyone can express themselves, grow equally, and deliver exceptional experiences to our customers,” said Pambis Anastasis — District Manager of Starbucks, who received the award.

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Through modern development and employee support practices, Starbucks meaningfully invests in the continuous training and empowerment of its workforce, offering learning opportunities, mentorship, and career advancement at every stage of their journey.

The company also promotes an inclusive workplace where every employee feels a sense of belonging, can express themselves freely, and grow equally. This approach is a core element of Starbucks’ identity and is reflected both in the company’s internal culture, and in the experience it delivers to customers.

Winning at the prestigious IN Business Awards is a great honor for Starbucks and serves as a strong affirmation that its people are always at the heart of every step it takes.

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