Passengers whose flights arrive late may be entitled to compensation of up to €600 under EU rules. However, securing payment can take time, and airlines vary in how they handle claims.
AirAdvisor, a company specialising in flight and baggage compensation claims, analysed 68,283 claims involving 59 airlines between January and June 2026. Its ranking assesses how frequently claims were resolved and how often rejected or unanswered cases were referred to court.
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What Compensation Can Passengers Claim?
Under EU Regulation 261/2004, eligible passengers may receive €250 for flights of up to 1,500 kilometres, €400 for certain flights between 1,500 and 3,500 kilometres, and €600 for longer journeys.
Compensation generally applies when passengers reach their final destination at least three hours late, although exceptions include extraordinary circumstances. Separate provisions may also entitle passengers to care and assistance during delays.
Claims can be submitted directly to an airline or through a specialist service. AirAdvisor’s findings show substantial differences in the outcomes recorded through its platform.
Which Airlines Ranked Highest?
TAP Air Portugal topped the ranking, resolving 88.7% of claims in the dataset. Just 0.6% were referred to court, and the average reported payout time was 10 days.
LOT Polish Airlines came second, with an 82.8% resolution rate and no claims referred to court. Wizz Air ranked third, resolving 72.4% of claims, while 1.2% were sent to court.
Iberia placed fourth, with a resolution rate of 67.3%. Brussels Airlines completed the top five, with no cases referred to court.
The rest of the top 10 comprised Air France in sixth place, Aegean Airlines in seventh, KLM in eighth, ITA Airways in ninth and SAS in 10th.
Airlines With The Lowest Resolution Rates
Romanian flag carrier TAROM recorded the weakest results. Of 122 claims, just 3.3% had been resolved, while 46.7% were referred to court. The average time to payment was 110 days.
Aeroitalia ranked second from the bottom, resolving 0.6% of claims, with 28.2% referred to court. Ryanair, Europe’s largest airline, ranked third from the bottom. Of 991 qualified claims, 2.1% had been resolved and 17.8% referred to court.
What The Results Mean For Passengers
The ranking reflects claims handled through AirAdvisor rather than every compensation request submitted to the airlines. It should therefore be treated as a snapshot of outcomes on one platform, not a comprehensive assessment of each carrier’s claims process.
AirAdvisor included only airlines with more than 100 claims in its dataset, leaving 22 carriers in the final ranking. The results cover the first half of 2026 and do not guarantee how an individual claim will be handled.
The full methodology and results are available on AirAdvisor’s website.







