Breaking Passenger Records: Larnaca And Paphos Airports Hit New Highs

by News Editor

March 6, 2025

In a remarkable development, February set a record for passenger numbers at Cyprus’s Larnaca and Paphos airports, with over 500,000 travelers documented for the first time in the month. This 8% increase symbolizes shifting travel patterns, marking a pivotal moment for the island’s aviation hubs.

The Ministry of Transport, Communications, and Works reported a total of 535,423 passengers, an unprecedented number for February, traditionally a quieter month in the travel calendar. Overall passenger traffic from the start of 2025 saw a 7.39% rise compared to the previous year, adding momentum to Cyprus’s tourism profile.

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While Larnaca Airport experienced a robust 12.4% increase, Paphos Airport saw a slight dip of 2.95%. Aircraft traffic also surged by 4.85%, achieving 4,713 flights.

The primary contributors to this surge include Greece, the United Kingdom, Poland, Israel, and Germany, reinforcing the dynamic appeal of Cyprus as a growing destination.

Discover how these developments might impact the hospitality industry, as it continues to evolve along with changing tourism trends.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

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Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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