Bank of Cyprus has launched DANAI, an AI-powered assistant that gives customers round-the-clock access to answers to everyday banking questions through its mobile app.
Available from the app’s home screen, DANAI lets customers ask questions in natural language rather than navigate menus and sections. The assistant responds to common banking queries in Greek and English, offering another way to find information whenever it is needed.
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A More Direct Route To Banking Information
The launch is part of the bank’s ongoing investment in technology designed to make banking simpler, faster and more accessible.
“We continuously invest in technologies that make the banking experience simpler, faster and more accessible. With DANAI, we are becoming the first bank in Cyprus to offer an AI banking assistant to our customers, putting artificial intelligence to practical use in everyday banking services,”
said George Koushis, the bank’s chief technology and operations officer.
Koushis said the assistant’s availability at any time through the mobile app gives customers an immediate, convenient way to interact with the bank.
A First Step Toward Agentic AI
The introduction of DANAI also signals the bank’s interest in agentic artificial intelligence: systems designed to carry out tasks with some degree of autonomy. The bank described the launch as an early step in that direction, rather than the end point of its AI strategy.
“Today’s announcement places us among the pioneers in the adoption of Agentic AI, and this is only the first step,”
Koushis said.
The bank plans to develop DANAI’s capabilities through regular improvements, with customer needs guiding how the service evolves.
Technology Partnership Supports The Launch
DANAI was developed with Avenga, a digital engineering and consulting company that works with businesses on artificial intelligence, data, cloud services and software engineering.
“DANAI represents an exciting milestone in the evolution of digital banking, demonstrating how artificial intelligence can transform the way banks engage with their customers,”
said Mike Crosby, Avenga’s director of banking and financial services.
Crosby said the partnership focused on translating advanced technology into a service that is intuitive, personal and useful to customers. He described the launch as the product of innovation, teamwork and a relationship built on trust and shared ambition.
Avenga works with financial institutions on areas including core banking modernisation, digital channels, conversational and agentic AI, intelligent automation and data-driven customer experiences. Its work on DANAI reflects a broader effort across the sector to bring AI into customer-facing services in practical, accessible ways.
