Bank of Cyprus Honored with JP Morgan’s Quality Recognition Award

by News Editor

March 6, 2025

In a remarkable achievement, Bank of Cyprus has received JP Morgan Chase Bank’s esteemed Quality Recognition Award. This accolade acknowledges the bank’s exceptional high-quality funds transfer services via the SWIFT system.

JP Morgan, one of the trusted correspondent banks collaborating with Bank of Cyprus for dollar transactions, highlighted the bank’s impressive track record. Nearly 100% of the bank’s approved payments were processed flawlessly through Straight Through Processing, eliminating the need for any manual intervention by JP Morgan.

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This recognition is a testament to the operational excellence and commitment of the Bank of Cyprus in maintaining superior service quality and robust processes. Their treasury director, Despina Kyriakidou, emphasized the bank’s dedication to providing top-tier services globally while adhering to the highest international compliance standards.

Explore how Cyprus’ flourishing tourism sector and strategic financial advancements shape the economic landscape.

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Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

by THEFUTURE.TEAM

March 12, 2026

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

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Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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