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Bank Of Cyprus Digital Users Reach 504,000 As Transactions Grow

Cyprus has seen increased adoption of digital banking services, according to data from Bank of Cyprus. Digital channels are now a primary interface for both retail and business customers.

Significant Growth Through Digital Channels

In 2025, Bank of Cyprus added 10,461 new users to its mobile app, bringing the total number of active digital customers to 504,000. QuickPay recorded 249,000 active users, processing 881,000 transactions worth €101.1 million in December alone. Transaction volumes increased 13.7%, while transaction values rose 17.9% compared with December 2024.

Expanding Digital Services Beyond Transactions

Digital platforms also supported the issuance of 32,065 new debit cards in 2025. Insurance activity increased, with motor and home insurance registrations reaching €698,900, up 12% year over year. Products such as Fleksy and the Joey app recorded additional user activity and transaction growth.

From Technology To Enhanced Experience

Panicos Nicolaou, CEO of Bank of Cyprus, said customer expectations are increasingly focused on digital service quality and usability. Digital services are also expanding access to financial tools for small businesses and other customer segments.

Global Recognition And Strategic Transformation

Global Finance awarded Bank of Cyprus 11 prizes at the World’s Best Digital Bank Awards 2025, including categories related to digital transformation and social media services. The bank said its integrated B2B and B2C platforms support the continued expansion of digital services.

Digital Banking Adoption Trends

Data from 2025 show continued growth in digital usage across banking services in Cyprus. Banks are increasing investment in digital infrastructure as customer activity shifts toward online and mobile platforms.

Cyprus Banks Urged To Focus On Long-Term Resilience As Profits Remain Strong

The Cypriot banking sector remains in a strong position, supported by solid capital buffers and overall financial stability, according to speakers at the annual general meeting of the Association of Cyprus Banks. At the same time, government officials and regulators stressed that maintaining this position will require continued discipline and long-term planning.

A Strong Sector, But Not A Complacent One

Finance Minister Makis Keravnos used the meeting to highlight concerns over draft laws recently passed by parliament, which, according to the Ministry of Finance, the Central Bank and the Legal Service, may contain constitutional, legal and institutional issues. Those concerns, he noted, led to presidential referrals and remittals to the Supreme Court.

Keravnos also said the European Central Bank had been consulted on proposed measures concerning the suspension of foreclosures and the restructuring of loans and guarantees, adding that the ECB had expressed its own concerns.

Profitability Should Reflect Real Economy Lending

While acknowledging that the banking sector remains highly profitable, Keravnos said earnings are expected to reach around €1 billion in 2025, lower than in 2024 as interest-rate conditions gradually normalize.

He said he would prefer bank profitability to rely more on lending to businesses operating in productive sectors and less on the widening of European Central Bank interest-rate spreads.

According to the minister, Cyprus’ return to investment-grade status after 11 years has strengthened the country’s appeal to foreign investors, technology companies and startups. He said this should encourage banks to offer financing that better supports businesses while improving the diversification of their loan portfolios.

The Central Bank’s Warning: Strength Today Is Not A Guarantee Tomorrow

Central Bank Governor Christodoulos Patsalides also warned against complacency, saying the sector’s current strength should not be taken for granted.

“The Cypriot banking sector is strong today. But strength that truly matters is not exhausted by a capital ratio, a profit line or a favorable cycle,” he said.

Patsalides added that lasting resilience depends on institutions remaining strong as conditions change, risks become more complex, and competition evolves. In his view, that requires sufficient capital buffers, adaptable infrastructure and management teams prepared for changing market conditions.

Long-Term Resilience Over Short-Term Gains

Patsalides also stressed that banks should focus on long-term resilience rather than short-term performance. Decisions on dividend policy, capital allocation and the use of resources, he said, should take into account continued investment in technology, operational resilience, human capital and long-term adaptability.

He added that banks able to remain competitive over time will be those that invest early in strengthening their capacity to adapt and respond to future challenges.

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