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Anthropic CEO Says AI Industry Must Rebuild Public Trust

Anthropic CEO Dario Amodei has rejected claims that his warnings about artificial intelligence are driving public skepticism, arguing that the backlash reflects a deeper crisis of trust in companies, governments and the technology industry.

The comments followed investor Gavin Baker’s argument that Amodei’s warnings about AI risks had contributed to opposition to data centers and broader resistance to the technology in the U.S. Baker urged Amodei to take a more positive stance as the head of a major AI company.

Amodei disagreed, saying his writing has been roughly balanced between AI’s risks and benefits. He pointed to his essay “Machines of Loving Grace,” which explored how AI could transform society for the better.

Still, he acknowledged that public opinion toward AI is negative and called it “a big problem,” while rejecting the idea that AI executives warning about risks are primarily responsible.

“I think it is fundamentally a crisis of trust,” Amodei said, arguing that many people already distrust companies, governments and the technology industry.

AI Companies Need To Deliver

For Amodei, the strongest criticism of AI companies is not their messaging but the gap between their promises and results. He said the industry needs to demonstrate tangible benefits rather than simply promote them, arguing that actually curing diseases such as cancer would do more to change public opinion than promising that AI might one day do so.

Amodei Defends AI Regulation

Amodei also rejected the idea that regulation necessarily concentrates AI power among the largest companies, calling it a “false choice.” He said carefully designed rules could constrain corporate power while giving smaller competitors room to grow.

Anthropic has supported measures including transparency requirements for large AI companies. Amodei said its proposals aim to slow down frontier AI companies while benefiting smaller competitors.

He also argued that AI is “structurally” prone to concentrating power. Open-weight models can distribute some of that power, but access to computing resources and advanced chips remains concentrated.

In his view, effective regulation should address AI’s cybersecurity, biological and alignment risks while limiting the power of major AI companies and preserving room for open-weight models.

Ultimately, Amodei suggested that rebuilding trust will depend less on how the industry talks about AI and more on whether it can deliver meaningful benefits while addressing its risks.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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