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Alpha Bank Rolls Out AI Voice Assistant With ElevenLabs

Greek lender Alpha Bank is expanding its partnership with AI voice technology company ElevenLabs with the rollout of an artificial intelligence-powered voice assistant designed to make customer service faster, more natural and easier to navigate.

A More Direct Route To Support

Instead of guiding customers through multiple menu options and automated prompts, the new system allows them to describe their request in natural language before being connected to the most appropriate adviser. Alpha Bank says the approach is expected to reduce the time it takes customers to reach the right member of staff.

With the launch, Alpha Bank becomes the first bank in Greece to deploy ElevenLabs’ voice technology at scale for customer service. The initiative forms part of the bank’s broader strategy to use artificial intelligence to strengthen, rather than replace, its customer-centric model.

Designed To Sound Familiar And Human

The bank says the technology is intended to support faster, more personalised service while complementing its existing network of specialist advisers. In collaboration with ElevenLabs, Alpha Bank developed a distinctive voice identity aimed at making interactions sound more familiar and natural.

The solution is powered by ElevenLabs’ ElevenAgents technology, which the bank said streamlines communication by enabling more direct, accessible conversations. The project is being implemented by ElevenLabs consultants, with support from Alpha Bank partners Barphone and SmartRep.

From Telephone Gateway To Digital Channels

The voice assistant will first be introduced through the bank’s customer service telephone gateway, before being extended across its broader digital contact points. It supports conversations in both Greek and English, handling the opening stage of the interaction before transferring customers to a specialist adviser when needed.

Customer experience has remained the central design principle throughout the project, according to the bank, with a focus on natural speech, seamless dialogue and minimal effort for users.

The same AI-generated voice will also be integrated into Alpha Bank’s e-banking and mobile banking chatbot, allowing customers who currently use text-based chat to move toward voice interaction in the near future. Alpha Bank said conversational understanding in the chatbot is powered by Moveo.ai, while ElevenLabs provides the voice layer.

Building A Broader Innovation Ecosystem

“Alpha Bank is developing a dynamic ecosystem that combines talent, technologies and partnerships to deliver projects at the forefront of developments in the banking sector,” chief executive Vassilios Psaltis said.

“Our partnership with ElevenLabs strengthens our ability to offer every customer faster and more natural access to personalised support, while delivering an overall experience that reflects Alpha Bank’s identity,” he added.

ElevenLabs co-founder Mati Staniszewski said: “We are proud to work with Alpha Bank to provide an artificial intelligence voice assistant that delivers fast and natural customer service through a voice that faithfully reflects the bank’s identity.”

He added that the company was pleased to see ElevenAgents deployed more broadly across European banking.

Alpha Bank said the collaboration reflects its continued investment in advanced technologies, strategic acquisitions and partnerships with leading technology companies, fintech firms and customer-facing platforms.

Limassol Port Electrification Awaits Grid Connection And EU Funding

Plans to equip Limassol port with shore-side electricity are advancing at the technical level, but unresolved administrative procedures, a pending grid connection and the need to secure European funding continue to delay implementation.

The proposed shore-power system, also known as cold ironing, would allow vessels to connect to electricity while berthed, reducing reliance on onboard engines and cutting emissions and noise in the surrounding area.

Technical Studies Near Completion

Transport Minister Evi Tsolaki said work is progressing through the EU-backed DecarbonLim programme, which is preparing the technical assessment and feasibility study required before construction can begin. The ministry is seeking regular updates from the Cyprus Ports Authority on the studies’ completion timetable.

The initiative also involves Frederick University, Eurogate Container Terminal Limassol, DP World Limassol, the Electricity Authority of Cyprus, the Cyprus Transmission System Operator and Limassol Municipality.

Grid Connection Remains A Key Hurdle

Despite progress on the studies, construction cannot proceed until the project secures a connection to the national transmission network.

Tsolaki said the ministry has requested land from the Department of Lands and Surveys for an electricity substation. Once the site is allocated, the relevant applications can be submitted to the Cyprus Transmission System Operator to advance the grid-connection process.

Until these steps are completed, the project will remain in the preparatory phase, even if the technical studies are finalised.

European Funding Adds Urgency

The feasibility work under DecarbonLim will support an application for construction financing, Tsolaki said. A competitive European funding call is currently open, and the ministry intends to submit an application within the required timeframe.

The funding window has raised concerns in parliament. MP Fotini Tsiridou warned that further delays could undermine Cyprus’ chances of securing EU support, noting that similar port electrification projects elsewhere in the bloc have already received funding.

Speaking to Entrepreneurial Limassol, published by the Limassol Chamber of Commerce and Industry, Tsiridou said she had observed some progress but had yet to receive a formal response to her parliamentary question.

Environmental And Commercial Benefits

Tsiridou argued that shore-side electricity would deliver benefits beyond emissions reductions, including less noise and air pollution for residents near the port.

“Our port should not be disconnected from the rest of the city,” she said, describing shore-power infrastructure as both a necessity and a European obligation.

Across Europe, port electrification is increasingly linked to environmental performance and competitiveness. By allowing compatible vessels to switch off auxiliary engines while docked, shore-power systems can reduce local emissions and noise while supporting wider decarbonisation goals.

Construction Timetable Still Unclear

The Cyprus Ports Authority signed a contract with DBA S.p.A. in July 2025 for a comprehensive study of the system’s technical, economic and environmental requirements. The work was intended to establish the basis for installation and identify any necessary port infrastructure upgrades.

More than a year later, key steps concerning land allocation, grid connection and financing remain unresolved. No timetable has been announced for completing these procedures or submitting the final funding application.

Limassol’s shore-power project therefore remains between planning and implementation. Its next milestones are securing the substation site, progressing the transmission-network application and obtaining construction financing. Until these are in place, the port’s transition to shore-side electricity cannot move into the construction phase.

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