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AI Security Takes Centre Stage: Hackers Warn Systems Are Still Shockingly Vulnerable

2025 marks a dramatic shift in the AI landscape—what was once a dialogue about AI “safety” has quickly transformed into a focus on AI “security.”

Since the debut of ChatGPT in late 2022, conversations around AI have often veered into the hypothetical, with alarmist warnings about existential threats: rogue AI causing global crises, or out-of-control systems undermining humanity. But in a surprising turn, the real and immediate security risks AI poses have begun to dominate discussions.

The State Of AI Security: Far From Secure

Security experts are making it clear: AI systems remain frighteningly easy to manipulate. These tools—designed to power everything from chatbots to self-driving cars—are still riddled with vulnerabilities. At this point, hackers can trick large language models (LLMs) into providing detailed guides on cyberattacks or exposing sensitive data. The risk is not just theoretical—deepfake videos could spread fake news, or chatbots could be weaponized for scams. These aren’t future threats—they’re happening now.

Even as companies scramble to patch AI security holes, a report from the 2024 Def Con hackers’ conference points out that current defenses are woefully inadequate. Despite the best efforts of ethical hackers, AI models continue to be alarmingly easy to break into, with major flaws still slipping under the radar.

Why Red-Teaming Isn’t Enough

At the heart of AI security efforts is a practice called “red teaming,” where companies stress-test their models by simulating potential attacks. The aim is to uncover weaknesses like misinformation, privacy leaks, or manipulation of model behavior. However, experts like Sven Cattell, founder of Def Con’s AI Village, aren’t convinced. Cattell argues that the current process is deeply flawed—AI systems are too complex and unpredictable for red-teaming to catch every potential vulnerability. He points out that no team, regardless of its size or expertise, can predict all how AI might be exploited. As he puts it, the unknowns in AI security will always outpace testing efforts.

Collaboration Is Key To AI Security

The way forward, Cattell insists, is collaboration. Just like traditional cybersecurity, AI security requires shared knowledge and a more coordinated approach to identifying and fixing vulnerabilities. Without a standardized system for reporting AI flaws and a public database to track these issues, the security of these systems will remain in jeopardy. Without this cooperation, AI will never be fully secure.

To truly safeguard AI models, experts urge the creation of dedicated frameworks, allowing developers to share vulnerabilities and fix them collectively. This is not just about building a secure system; it’s about creating a culture of collaboration across industries to prevent AI from being exploited by malicious actors.

In a world where AI’s role continues to expand, its security must become just as sophisticated as the systems it powers. Now is the time to act before these vulnerabilities spiral into real-world dangers.

Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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