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AI In The Workplace: How Companies Are Reshaping Decision-Making

Rethinking The AI And Human Interaction Paradigm

As valuations and adoption grow, artificial intelligence continues to reshape the labor landscape. Recent studies, such as those from MIT Sloan and insights from Goldman Sachs, suggest that while AI automates numerous tasks, its role may be largely transitional. Some experts even assert that AI will not so much replace roles as it will transform them, creating new opportunities in the process.

Human Oversight Remains Central

David Shim, CEO of Read AI, said at Web Summit Qatar that human judgment remains essential when using AI tools. Drawing a comparison to the evolution of navigation systems from paper maps to digital platforms like Waze and Google Maps, he argued that people will continue to play a central role in decision-making even as technology becomes more advanced.

Substitution Of Tasks, Not Talent

Industry leaders increasingly describe AI as a tool that changes workflows rather than replaces professionals. Abdullah Asiri, founder of Lucidya, said AI-driven customer support shifts routine tasks to automation, allowing employees to focus on supervision, relationship management, and strategic work. This transition is helping companies improve productivity while maintaining human expertise where it matters most.

In-House Productivity Amplified

Companies such as Read AI and Lucidya report operational improvements through AI integration. Read AI uses data from platforms like HubSpot and Salesforce to help predict deal outcomes and support faster sales decisions. Lucidya applies AI to meeting analysis and marketing workflows, helping teams scale output without significantly increasing headcount.

Navigating Customer Perceptions

Changing customer perceptions also plays a critical role. While early apprehension about AI notetakers was common, both Shim and Asiri note a shift toward acceptance, provided that customers maintain control over data recording and privacy. As Asiri succinctly puts it, the priority remains efficient problem resolution. Whether the solution is delivered by an AI agent or a human professional is secondary if issues are addressed swiftly and accurately.

Looking Forward

As AI becomes more integrated into everyday business operations, companies are placing greater emphasis on developing AI-literate teams capable of managing and guiding these tools. The focus is shifting toward adapting roles and workflows rather than replacing workers, with organizations aiming to balance efficiency, oversight, and long-term competitiveness.

China’s Humanoid Robot Boom Faces A Bigger Question: Can These Machines Make Money?

Unitree’s $9 Billion Bet On The Future Of Robotics

China’s humanoid robotics industry is attracting huge investor interest, but as Unitree Robotics prepares for its public debut, questions are growing over whether its robots can move beyond impressive acrobatics and become commercially viable tools.

The Hangzhou-based startup priced its IPO at 150.8 yuan ($22.4) per share, raising $900 million and valuing the company at 61 billion yuan, or about $9 billion. The offering attracted record retail demand on Shanghai’s STAR Market, with the online tranche oversubscribed more than 5,000 times and a winning rate of just 0.018%. Strategic investors included AI startup DeepSeek.

A Unitree-linked pre-IPO perpetual contract was trading at roughly four times the IPO price on Friday, highlighting the speculative interest surrounding the company.

Unitree is known for robots capable of kung fu kicks, backflips and recovering from falls. Yet analysts question whether the technology is ready for large-scale commercial use. “For these humanoid robots, to be honest, they’re fascinating. They can dance and all that, but I’ve never seen them doing any real housework,” said Hao Hong, managing partner of Lotus Asset Management.

In its prospectus, Unitree warned that mass adoption could take longer than expected because robotic hands are still not precise or durable enough for sustained use.

From Acrobatic Robots To Commercial Machines

Even advanced humanoid robots can currently perform only a limited number of tasks and typically operate for a few hours before recharging, according to Dominik Pross, an equity analyst at VP Bank. Most models run for up to four hours, while robots also need to be trained for individual tasks.

“Robots have to be specifically trained for each and every task entrusted to them, even the simplest,” Pross said.

More robotics listings are expected, with Unitree rivals AgiBot and Leju Robotics seeking listings in Hong Kong and Shenzhen. LimX Dynamics founder Will Zhang said last month that “listing is a must.”

China’s Cost Advantage

China’s manufacturing scale has helped it establish a leading position in robotics. Wood Mackenzie expects the global humanoid robot fleet to surpass 10 million units by 2035, while China already accounts for more than 70% of global industrial robot installations and nearly 90% of humanoids deployed last year.

Average humanoid robot prices fell 93% between 2020 and 2025 to $58,000. Unitree’s flagship G1 costs $16,000, while SemiAnalysis estimates that the company has cut the price of its G1 EDU model by more than 45% to $27,300, while maintaining a 67% gross margin.

Falling prices and government support are attracting investment, but analysts say it will take time to prove that humanoid robots can generate strong returns. Unitree’s revenue more than quadrupled last year, although adjusted first-quarter profit fell more than 52% as research and development and marketing spending increased. Nearly three-quarters of its humanoid revenue in the first nine months of 2025 came from research and education, highlighting the gap between demonstrations and widespread commercial use.

“Unlike many early-stage robotics companies, the Unitree story is backed by real revenue growth,” said Jeff Ko, chief analyst at CoinEx. Still, he noted that its $9 billion valuation, at more than 200 times last year’s earnings, reflects significant speculative interest.

Geopolitical Risks

Unitree’s IPO momentum has continued despite growing pressure on Chinese robotics companies. The U.S. moved last month to ban imports of foreign-made humanoid and four-legged robots, potentially exposing Unitree, which generated about 13% of its revenue from the U.S. last year.

Access to Nvidia hardware and software is another risk, as Chinese robotics companies rely on the technology to power their systems. “Chinese robot producers are not yet in a position to do without Western components completely,” Pross said.

China’s control over rare earths used in robot actuators and motors could nevertheless give its manufacturers an advantage, according to Bernstein analyst Dien Wang.

The Bigger Robotics Opportunity

The potential market is attracting major players, including Tesla, whose CEO Elon Musk is expanding production plans for Optimus humanoid robots. At the same time, some researchers argue that the future of robotics will not be limited to humanoids: quadruped and purpose-built robots can be cheaper and more reliable for repetitive industrial tasks, while humanoids may be better suited to unpredictable environments.

For Unitree, the challenge is no longer proving that its robots can perform impressive tricks. It is proving that they can do enough useful work to justify a $9 billion valuation.

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