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AI Apps Struggle With Subscriber Retention, RevenueCat Report Shows

by THEFUTURE.TEAM

March 11, 2026

Amid growing adoption of artificial intelligence in mobile apps, new research from RevenueCat indicates that AI-powered applications face challenges in long-term subscriber retention. RevenueCat, a subscription management platform used by more than 75,000 developers, analyzed over one billion in-app transactions and more than $11 billion in developer revenue for its 2026 State of Subscription Apps Report.

Challenging The AI Hype

The RevenueCat 2026 State of Subscription Apps Report, which analyzes data from over one billion in-app transactions and more than $11 billion in developer revenue, indicates that AI-powered apps underperform in keeping subscribers. While approximately one in four apps now integrates AI technologies, these apps experience churn rates that are 30% higher than their non-AI counterparts, with annual retention dropping to 21.1% compared to 30.7% for traditional apps.

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Retention Versus Monetization Dynamics

The study dissects several retention metrics, finding that although AI apps outperform non-AI apps weekly (2.5% versus 1.7%), their monthly retention of 6.1% is significantly lower than the 9.5% seen in non-AI iterations. This discrepancy suggests that while AI can drive strong early monetization, evidenced by a 52% better conversion from trials to paid customers and a 20% higher monetization of downloads, it struggles to maintain lasting customer value.

Sector-Specific Trends And Refund Challenges

The distribution of AI features varies across app categories. Photo and video applications account for 61.4% of AI-powered apps in the dataset, while gaming shows the lowest share at 6.2%. Other sectors, including travel and business applications, also report relatively low levels of AI integration. RevenueCat also found that refund rates are approximately 20% higher for AI apps. The report suggests this may be linked to users testing multiple AI services before choosing a long-term subscription.

Looking Ahead: Navigating The AI Terrain

The findings highlight differences between short-term monetization and long-term subscriber retention in AI-based applications. Developers may need to adjust product design and subscription strategies to improve retention while maintaining early conversion performance. Further details are available in the RevenueCat 2026 State of Subscription Apps Report.

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Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

by THEFUTURE.TEAM

September 11, 2026

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

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Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.