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Cyprus Launches “Digital Citizen” App, Strengthening Ties with Greece on Digital Transformation

The Republic of Cyprus marked a significant step in its digital evolution with the launch of the “Digital Citizen” application on December 5. Built to the standards of Greece’s “Gov.gr Wallet,” the app represents a deepening collaboration between Cyprus and Greece in digital transformation, according to a joint statement by Cyprus’ Deputy Ministry of Research, Innovation and Digital Policy and Greece’s Ministry of Digital Governance.

The new app is now available for download on Google Play and the App Store. This milestone follows a memorandum of understanding between the two ministries, aimed at sharing expertise, best practices, and know-how in developing digital tools and services for citizens.

Looking ahead, the “Digital Citizen” and “Gov.gr Wallet” applications are expected to achieve full interoperability by the first quarter of 2025. Once operational, digital documents from both platforms will be mutually recognised, streamlining identification and transactions for citizens in Cyprus and Greece.

Greece’s Minister of Digital Governance, Dimitris Papastergiou, called the “Digital Citizen” app a pivotal achievement, describing it as “the Cypriot equivalent of our Gov.gr Wallet.” He emphasized the importance of collaboration in the digital sphere, stating that the exchange of expertise and innovative practices is crucial for addressing challenges at a European level.

“Digital transformation is a multidimensional effort,” Papastergiou said. “Our partnership sets an example for how countries can tackle significant issues collaboratively, delivering the best outcomes for their citizens.”

The launch of the “Digital Citizen” app underscores the shared commitment of Cyprus and Greece to embracing technology and enhancing the lives of their citizens through innovative solutions.

Genikes Insurance Wins Two Global Banking And Finance Awards

Genikes Insurance received two distinctions at the Global Banking and Finance Awards 2026, winning Best General Insurance Company in Cyprus and Best Insurance Website Cyprus. The awards reflect the company’s position within the Cypriot insurance market as well as its broader digital transformation strategy focused on expanding online services and improving customer experience.

Market Leadership And Digital Transformation

Genikes Insurance has invested in developing a more modern digital platform designed to simplify key insurance services, including policy issuance and online claims management. The company said the upgraded platform aims to improve efficiency and accessibility while strengthening its position within an increasingly competitive insurance sector.

Customer-Centric Approach

Commenting on the recognition, General Manager Christiana Agrotis said the company continues focusing on reliability, innovation and customer-focused services tailored to the needs of the Cypriot market. According to Agrotis, the recognition of the company’s digital platform also reflects the trust customers place in its services and broader insurance offering.

Technology-Driven Innovation

The updated website was designed to provide simpler navigation and improved access to insurance information and digital services. Company officials said the platform forms part of broader efforts to integrate technology more closely into customer service and operational processes. Genikes Insurance added that it remains focused on strengthening long-term customer relationships while continuing investments in digital capabilities and service development.

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