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Boeing Workers End Seven-Week Strike After Securing 38% Pay Rise Deal

Boeing workers in the United States have voted to approve the company’s latest pay offer, effectively ending a seven-week strike that significantly disrupted operations at the aerospace giant. 

The newly agreed contract will see workers receive a substantial 38% wage increase over the next four years, a victory for the International Association of Machinists and Aerospace Workers (IAM) union, which represents around 30,000 striking employees.

With the agreement now in place, workers can begin returning to their jobs as early as Wednesday, but no later than November 12, according to the IAM. The strike, which started on September 13, had a considerable impact on Boeing’s factories, leading to a major slowdown in production and exacerbating ongoing challenges for the company.

The union confirmed that 59% of its members voted in favour of the new contract, which not only includes the pay raise but also offers a one-time $12,000 (£9,300) bonus and revisions to the workers’ retirement plans.

Jon Holden, the IAM leader, described the agreement as a win for the workers, saying, “Through this victory and the strike that made it possible, IAM members have taken a stand for respect and fair wages in the workplace.”

Initially, the union had demanded a 40% wage increase and rejected two earlier proposals from Boeing. Despite the difficult months leading to the agreement, Boeing’s CEO Kelly Ortberg expressed a unified sentiment, stating, “While the past few months have been difficult for all of us, we are all part of the same team,” and emphasized the company’s commitment to restoring its reputation for excellence.

The strike drew significant attention from the U.S. government, with acting U.S. Labor Secretary Julie Su visiting Seattle last month to assist in the negotiation process. The strike has cost Boeing nearly $10 billion, according to the Anderson Economic Group, contributing to Boeing’s financial challenges.

For the three months ending September, Boeing reported $4 billion in operating losses for its commercial aircraft business. In response, the company launched a $20 billion share sale and warned that prolonged disruptions could lead to credit rating downgrades, which would raise borrowing costs.

The company has also announced plans to lay off about 17,000 workers, with the first redundancy notices expected in mid-November. This marks the latest chapter in a difficult year for Boeing, which has already faced setbacks, including a mid-air failure involving one of its passenger planes and reputational damage to its space division following the aborted Starliner mission.

Zendesk Acquires Forethought To Strengthen AI Customer Support Tools

Zendesk, a company known for customer support software, has announced the acquisition of artificial intelligence startup Forethought. The deal is expected to close by the end of March and represents another step in the growing use of AI to automate customer service operations.

Strategic Innovation In Customer Service

Forethought has been developing AI tools for customer support automation for several years. The company first gained industry recognition after winning the TechCrunch Battlefield competition in 2018, well before the widespread adoption of generative AI tools.

Since then, Forethought has expanded its customer base to include companies such as Grammarly, Airtable, Upwork and Datadog. By 2025, the platform was processing more than one billion customer interactions each month, highlighting the growing role of automation in support operations.

Pioneering Leadership And Industry Recognition

Deon Nicholas, Forethought’s co-founder and chairman, hailed the acquisition as a milestone in a recent LinkedIn post. According to Nicholas, advances in AI over the past several years have accelerated adoption across multiple industries, particularly in areas that rely heavily on customer communication and service management.

Enhancing Zendesk’s Product Portfolio

The integration of Forethought’s technology is expected to expand Zendesk’s AI capabilities across its product suite. Company executives said the acquisition could accelerate development of several planned features by more than a year. These capabilities include specialized AI agents, systems that improve automatically through usage data and more advanced voice-based customer support tools. Zendesk has previously expanded its platform through acquisitions, including companies such as Zopim and BIME Analytics, which added messaging and analytics functionality to its products.

Implications For The Future

The acquisition reflects a broader shift in the software industry toward AI-driven automation of customer service tasks. Companies are increasingly using AI systems to handle routine inquiries while human agents focus on more complex cases. Zendesk’s move highlights how enterprise software providers are investing in AI technologies to improve efficiency and scale customer support operations as demand for digital service channels continues to grow.

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