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Google Advances Workflow Automation With Enhanced Opal Agent Capabilities

Google Launches Enhanced Opal Agent for Automated Workflows

Google has introduced a major update to its Opal app, adding an AI agent designed to help users build mini-applications that can plan and execute tasks through text prompts. Powered by the Gemini 3 Flash model, the new system automatically selects and coordinates tools required to complete workflows.

Streamlined Execution and Intelligent Task Management

The updated agent can manage multi-step processes without manual setup. It determines follow-up actions, requests additional input when needed, and integrates with tools such as Google Sheets to store and track session data. This makes recurring tasks, including list management or simple operational workflows, easier to automate for non-technical users.

Global Rollout And Industry Implications

Opal first launched for U.S. users in July 2025 and expanded to 15 additional countries by October, including Canada, India, Japan, and South Korea. By November, availability had extended to more than 160 countries. In December, Google integrated Opal into the Gemini web app, allowing users to create custom apps through a visual editor rather than code.

Competitive Landscape And Future Prospects

Google’s move strengthens its position in the growing workflow-automation segment, where startups are also building tools based on natural-language interfaces. Companies such as Lovable, Replit, and Rocket.new are developing similar approaches focused on simplifying app creation for non-developers.

The expansion of tools like Opal reflects a broader shift toward accessible automation, where AI agents increasingly act as orchestration layers that connect existing services and execute tasks with minimal technical input.

Eurobank Plans €1 Billion Investment In AI And Digital Banking By 2028

Eurobank plans to invest about €1 billion in technology from 2025 through 2028, its largest technology investment program to date. The Banking Forward strategy focuses on digital banking, artificial intelligence, customer experience and a “phygital” model combining digital services with face-to-face support.

Digital Banking Dominates Customer Activity

Digital channels already account for 96% of Eurobank transactions, with 61% completed through the Eurobank Mobile App. Among customers aged 35 and under, digital adoption reaches 94%.

Customers make about 574 million annual logins across e/m-banking and more than 1 million digital transactions each day. During the first half of 2026, one in three banking products was acquired digitally.

AI Moves Into Everyday Banking

Eurobank is expanding the use of AI through tools including EVA, its digital customer assistant, and myEVA, an AI-powered voice assistant for employees. The technology is also being applied to mortgage assessments, customer feedback analysis and contractual documents.

The bank’s technology architecture is built around five areas: digital channels, customer experience orchestration, data and AI, core banking, and infrastructure and cloud. About 50% of its applications and digital channels are already cloud-based.

Investment Extends Beyond Technology

The program is intended to reshape how Eurobank operates, combining automation and AI with employee development and human support. The bank says the approach is designed to improve services while maintaining access to face-to-face banking when customers need it.

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