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Travel Agency Under Fire: Over 200 Complaints Ignite Regulatory Review

Investigation Launched Amid Consumer Complaints

More than 200 complaints have been lodged against Limassol-based travel agency Efi Strakottou Travel and Tours Ltd, raising serious questions about consumer protection and compensation protocols when travel services fail to materialize. The Commerce Ministry’s consumer protection service has confirmed the initiation of an investigation into the agency, now deemed insolvent and potentially incapable of fulfilling its contractual commitments.

Warning to Consumers and Mounting Financial Concerns

Authorities have advised that no further payments be made by travelers to the agency. This advisory follows a series of incidents reported as early as late September, when the growing number of complaints highlighted serious lapses in service delivery. Consumers who invested in package travel contracts, only to receive no services in return, have been instructed to submit their claims in writing to the Association of Cyprus Travel and Tourism Agents (Actta) by the specified deadline.

Financial Safety Nets: A Critical Shortfall

Initial findings are troubling: while consumers have collectively paid approximately €103,000, the agency’s financial guarantee barely amounts to €12,000. This glaring disparity has inflamed criticism of state authorities for what is being described as inadequate oversight and delayed intervention. Marios Droushiotis, chairman of Actta, has called for more robust regulatory measures and hinted at the possibility of legal actions to ensure that affected customers receive full compensation.

Legislative Scrutiny and Future Safeguards

The issue has escalated to the parliament, where the House Commerce Committee is set to review how consumer interests are safeguarded in instances of agency insolvency or deception. Central to the discussion will be whether the current protections under the Package Travel and Linked Travel Arrangements Act of 2017 are sufficient to shield travelers when financial promises fall short. The consumer protection service, along with Actta as the administering body for guarantees, will be under close examination as lawmakers debate possible reforms to tighten oversight and reinforce consumer rights.

This case stands as a stark reminder for both consumers and regulators alike: rigorous due diligence and stronger financial safeguards are imperative to prevent future exposures. The outcome of this parliamentary review and potential tightening of regulations could set a new benchmark in ensuring accountability in the travel industry.

payabl. Launches Click To Pay With Visa To Help Merchants Improve Checkout Conversion And Reduce Fraud

payabl. has launched Click to Pay with Visa, a new card payment experience designed to help merchants reduce checkout friction, improve authorisation rates, and deliver a faster, more secure online payment journey.

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Click to Pay replaces manual card number entry with a token-based checkout experience. Once a customer’s card is enrolled, they can complete purchases in just a few clicks, without re-entering card details. The result is a faster checkout that mirrors the ease of contactless payments in-store, while maintaining strong security standards.

For merchants, the impact is measurable. According to Visa, Click to Pay can deliver up to a 11% uplift in authorisation rates compared to manual card entry, alongside significant fraud reduction through network tokenisation. Faster checkout also helps reduce cart abandonment, particularly on mobile, where typing card details remains a major source of friction.

“With online checkout, every extra step costs conversion,” said Breno Oliveira, Chief Product Officer at payabl. “Visa Click to Pay removes one of the biggest points of friction at the moment of purchase. It helps merchants approve more legitimate transactions, reduce fraud exposure, and give customers the experience they already expect.” 

Visa Click to Pay is available through payabl. checkout, enabling merchants to activate the service without additional integration complexity. The solution works across devices and supports existing security flows, including 3D Secure where required.

“Consumers have come to expect a highly personalised, intuitive, and seamless payment experience, whether they’re buying a coffee, shopping online, or applying for a loan. Visa Click to Pay aims to meet these expectations by removing the need to manually enter card details, thus enhancing both security and the consumer experience in online card payments. With the support of network tokens, Visa Click to Pay enabled a more secure and smoother transaction process, available in many countries around the world. According to European VisaNet data, Visa Click to Pay may allow a 4.5% uplift in merchant sales, meaning a possible annual increase of €51 bn in SMB eCommerce sales in the UK and EU,” said Michael Ioannides, Country Manager, Visa Cyprus.

The launch forms part of payabl.’s broader focus on checkout optimisation, helping merchants improve conversion, approvals, and payment reliability at scale. Click to Pay with Visa is now live for eligible merchants across Europe. 

Checkout expectations are rising across Europe 

Insights from payabl.’s State of European Checkouts report underline why frictionless checkout experiences are becoming a commercial priority. The research found that consumers cite speed (46%), convenience (44%), and security (41%) as the top reasons for choosing a payment method. More than half of consumers (53%) are open to switching to newer payment methods and nearly half (48%) are open to one-click checkouts, provided the solution is backed by a trusted brand such as Visa.

“Checkout is no longer just the final step of a transaction,” said Oliveira. “It is a critical part of the overall customer experience. Our research shows that 43% of European consumers will not return to a site after a poor checkout experience. For merchants across the UK and Europe, that translates directly into lost customers and lost revenue.”

The launch forms part of payabl.’s broader focus on checkout optimisation, helping merchants improve conversion, approvals, and payment reliability at scale. Click to Pay with Visa is now live for eligible merchants across Europe.

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